Have a customer portal built?
Self-service for your clients

Give customers, members or partners their own environment where they can independently log in, book, learn, order or access their information. Less work for your team, more convenience for the client.

No-obligation introductory call · Fixed daily rate · Transparent phase planning

Companies that trust us

Gemeente RotterdamMSD Animal HealthIncisionMove4UNederlandse Vereniging van BankenRadarQuookerHet WaterschapshuisMedimo

Client-centred design

We design portals from the user's perspective: intuitive, accessible and recognisable as your brand. Including for non-technical end users.

Secure on Google Cloud

Each client sees only their own data. Login via Google or Microsoft accounts is supported out of the box. Hosted in Europe, fully GDPR-compliant.

Web and mobile

Angular for complex web portals, Flutter for mobile client apps, NestJS backend for both.

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Customer portal as a self-service environment for clients and members

What is a customer portal?

A dedicated environment for your clients

A customer portal is a secure online environment where your customers, members or partners have access to information, services or functionality designed specifically for them. They log in with their own account and only see what is relevant to them.

Examples of customer portals we build:

  • Booking platform: customers book appointments, services or products themselves, including payment.
  • Learning platform: trainees follow courses, assessments and certificates in their own learning environment.
  • Member portal: members view their membership details, invoices or exclusive content.
  • Stakeholder dashboard: executives and investors view up-to-date reports and progress information.
  • Reservation environment: guests, visitors or participants book and manage their reservations independently.

Not sure whether your idea requires a portal or a different solution? Call us for honest advice: 010 307 6100

Security and access

Secure login with Google Cloud

We host customer portals by default on Google Cloud Run: GDPR-compliant in Europe, automatically scalable and nothing for you to manage. Customers log in via their own account system or via Single Sign-On (SSO) using existing credentials such as Google or Microsoft. Access is role-based: every user sees only what is intended for them.

Secure login for a customer portal via Google Cloud and SSO
Choosing between web and mobile for a customer portal

Web or mobile?

Web, mobile or both?

The right technology choice depends on how your clients use the portal.

  • Web portal (Angular): for complex portals that clients mainly use on a desktop or laptop. Rich interface, advanced forms, data visualisations.
  • Mobile app (Flutter): when clients primarily use the portal on phone or tablet, or when offline access is important.
  • Both: a shared NestJS backend with both a web and mobile frontend. Clients choose how they want to log in.

Need a purely internal portal for employees? See our web application development page.

Get started

Ready to build your customer portal?

Tell us what you want your customers to be able to do independently and we will give you our honest take on the best approach — no obligation.

Our office is at Westblaak 33 in Rotterdam. We also work for clients from Amsterdam, The Hague and across the Netherlands.

Schedule a no-obligation call →
Introduction with The Next App about a customer portal

Previous work

Customer portals we built

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Veelgestelde vragen

Veelgestelde vragen over Customer portal development

What is the difference between a customer portal and a regular website?

A regular website is public and shows the same content to everyone. A customer portal is secured: visitors log in with their own account and only see the content and functionality intended for them. Think personal invoices, their own reservations or member-exclusive content.

A portal also has interactive capabilities that a static website does not: booking, ordering, filling in forms, uploading documents or making payments.

Can the portal connect to our CRM or ERP?

Yes. We have extensive experience integrating portals with existing business software via APIs. Customer data, invoices or contracts already in your CRM or ERP can be visible in real time in the portal. Integrations with payment providers, email platforms or accounting packages are also possible.

How secure is a customer portal?

We build customer portals with role-based access control: every user only sees what is intended for them. Login can be via a dedicated account system or via SSO using Google, Microsoft or other identity providers.

Hosting is on Google Cloud Run in European data centres (Frankfurt). Data is encrypted in transit and at rest, and the environment meets GDPR requirements. For portals handling particularly sensitive personal data, we add additional security layers.

Is a customer portal for web or mobile?

It depends on how your clients use the portal. Primarily on a desktop or laptop: we build a web portal in Angular. Primarily on phone or tablet: a Flutter app is the better choice. Need both? We build a shared NestJS backend with both a web and mobile frontend, so clients can choose.

How much does it cost to have a customer portal built?

A simple portal with login functionality and a limited number of screens starts from €15,000. A fully-featured portal with multiple user roles, system integrations and a mobile app typically costs €30,000 to €60,000. See all pricing factors on our pricing page.

How long does it take to develop a customer portal?

A simple portal can go live in 2 to 3 months. A fully-featured portal with multiple roles, integrations and a mobile app takes 4 to 6 months. The preparation phase — from first conversation to approved quote — typically takes 2 to 4 weeks.

We work in two-week rounds. After each round you receive a working version you can test immediately. That allows you to course-correct throughout the process.

Who manages the portal after launch?

After launch we handle maintenance: OS updates for the Flutter app, dependency upgrades for Angular and NestJS, security patches and further development. Each quarter we issue an advisory report. You decide what work to commission — no fixed contract, no obligation.

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Ready to get started?

Let's grab a coffee. Tell us about your idea and we'll give you our honest take on what's possible.

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